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| Policies and Procedures |
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| Placing an order: |
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Minimum order is $200. |
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Quotations are valid for up to 30 days. If quotes are 31 days or older, please call to ensure that prices have not changed. |
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Orders require 7-10 business days to process. Shipping may be longer during peak season. |
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| Order Payment: |
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We accept hard-copy Purchase Orders from schools and municipalities in the U.S. |
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To qualify for Net 30 terms, please complete and send in the Credit Application. |
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We accept all major credit cards, including: Visa, MasterCard, American Express and Discover. |
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| Shipping: |
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Unless you select your own shipper, we will choose the best shipper based on your order, destination and delivery time. |
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At the time you place the order, we will provide our best estimate for delivery times. |
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| Return Policy: |
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Defective products will be exchanged promptly. |
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Product damaged in transit: we will exchange products that were damaged in transit providing that we are made aware of the damage at the time of delivery. Important: Customer must note on bill of lading, in the presence of the driver, that product was received in a damaged condition. If possible, please take digital photos to provide visual proof of damage. Without a notation of damage we are unable to file a claim against the shipping carrier and may be unable to provide replacement. |
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We accept returns of unused and undamaged non-defective product within 10 business days. There is a minimum 15% restocking fee and the customer is responsible for all round-trip freight charges. After product has been inspected and the return has been approved, we will issue a refund in the same form that we received payment (i.e. if you paid by credit card, we will issue a credit card refund, etc.). We cannot accept returns of used product. Customer must carefully repack materials in a manner suitable for return shipment without damage. Customer is responsible for any damage incurred during return shipment. |
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We are not able to accept returns on custom orders. |
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| Cancellation Policy: |
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We reserve the right to charge a cancellation fee of the greater of $200 or 1% of the invoice price for any canceled order prior to shipment. Orders canceled after shipment are subject to our Return Policy. |
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| Warranty: |
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We provide a 2 or 3-year warranty on all products. See Warranty section for complete warranty information. |
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| Pick-ups: |
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It is possible to pickup product directly from our Bronx, NY warehouse. All pickups must be arranged at least one week in advance of pickup date.
Please note: customers that pickup in their own vehicle (vs. common carrier) are required to pay New York State sales tax.
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Signature
Fencing & Flooring Systems, LLC
50 East 42nd Street - Suite 1400
New York, NY 10017
Toll Free: 800-569-2751 / 212-953-1116 Fax: 212-953-1117
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| Flooring: www.eventdeck.com Fencing: www.signaturefencing.com |
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